92pk Privacy Policy — Your Data, Your Rights

This Privacy Policy describes how 92pk collects, uses, stores, shares, and protects personal data provided by or generated by users of the 92pk platform at 92pk.ws. It applies to all registered users and visitors to the platform regardless of their country of access, with particular relevance to users accessing 92pk from Pakistan.

92pk is committed to handling personal data responsibly, transparently, and in accordance with the data protection obligations imposed by the jurisdiction under which it holds its international gaming licence. This policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which form part of the binding agreement between 92pk and its users.

By registering an account on 92pk or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described. If you do not consent, you should not use the 92pk platform.

For the purposes of applicable data protection law, the data controller responsible for your personal information is the operating entity behind the 92pk platform, operating under its international gaming licence. All data protection enquiries, subject access requests, and formal complaints may be directed to 92pk through the support contact details provided in Section 15 of this Policy.

Where 92pk engages third-party service providers who process personal data on its behalf — such as KYC verification platforms, payment processors, and fraud detection services — those parties act as data processors under contract with 92pk and are bound by data protection obligations no less stringent than those set out in this Policy.

92pk collects personal data through a variety of interactions with the platform. The categories of data collected are set out below:

3.1 Registration & Identity Data

This data is collected at registration and during KYC verification. It is required to create your account, verify your identity, confirm age eligibility (21+), and process withdrawals.

3.2 Financial & Transaction Data

We record all deposit and withdrawal transactions, the payment methods used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, card details where applicable), and associated amounts in PKR. Full card numbers are never stored by 92pk — card tokenisation is handled by the relevant payment processor.

3.3 Gameplay & Betting Data

All sports bets, casino game sessions, slot plays, and bonus interactions are recorded. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.

3.4 Technical & Device Data

Technical data is collected automatically when you access 92pk. It is used for fraud detection, security monitoring, and platform performance optimisation. IP address data helps us identify Prohibited Jurisdiction access and flag unusual account behaviour.

3.5 Communications Data

If you contact 92pk support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and compliance purposes. These records are stored securely and accessible only to authorised 92pk personnel.

92pk uses the personal data it collects for the following purposes:

92pk does not use personal data for automated decision-making that produces significant legal effects without human oversight. Where automated tools assist in fraud detection or responsible gaming monitoring, decisions that materially affect an account are reviewed by a qualified member of our compliance team.

92pk processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and 92pk — including account management, payment processing, and KYC verification — is conducted on the basis of contractual necessity. Without this processing, 92pk cannot provide its Services.
• Legal Obligation: Certain processing activities — including anti-money laundering checks, age verification, and regulatory reporting — are required by 92pk's obligations under its international gaming licence and applicable financial crime prevention laws.
• Legitimate Interests: 92pk processes technical and device data for fraud prevention, security monitoring, and platform improvement based on its legitimate interest in maintaining a secure and well-functioning platform for all users.
• Consent: Where 92pk processes data for optional marketing communications or non-essential cookies, it does so only where you have provided clear, informed consent. You may withdraw this consent at any time by contacting support or adjusting your account communication preferences.

92pk does not sell, rent, or otherwise commercially exploit your personal data. We share your data with third parties only in the following limited circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and USDT network providers receive the minimum data necessary to authorise and process your transactions. Each processor operates under its own privacy policy and data security obligations.
• KYC & Identity Verification Providers: Third-party services that assist with CNIC verification, liveness detection, and document authentication receive identity data solely for verification purposes and are contractually prohibited from retaining or reusing that data beyond the verification function.
• Fraud Detection & Risk Services: Industry-standard fraud prevention platforms may receive anonymised or hashed device and transaction signals to assist in identifying patterns consistent with fraudulent activity. No raw identity data is transmitted to these services beyond what is necessary.
• Regulatory & Licensing Authorities: 92pk may be required to disclose account and transaction data to the relevant gaming regulatory authority, financial intelligence units, or law enforcement agencies pursuant to lawful requests or mandatory reporting obligations.
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by 92pk may access data on a need-to-know basis under obligations of professional confidentiality.

As an internationally licensed platform, 92pk may transfer your personal data to servers and service providers located outside Pakistan. Where such transfers occur, 92pk ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

Safeguards for international transfers include: contractual data processing agreements with third-party providers incorporating standard data protection clauses; selection of service providers operating in jurisdictions with recognised data protection frameworks; and technical encryption measures applied to data both in transit and at rest.

By using the 92pk platform, you acknowledge and consent to the transfer of your data to systems outside Pakistan where necessary for the delivery of the Services.

92pk retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention principles apply:

• Active Account Data: Retained for the lifetime of the account and for a minimum of 5 years following permanent account closure, in compliance with anti-money laundering and gaming licence record-keeping requirements.
• KYC & Identity Documents: Retained for a minimum of 5 years following the last transaction on the account, or as required by the applicable gaming licence terms.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction for financial compliance purposes.
• Support Communications: Retained for a minimum of 3 years from the date of the communication, unless the communication relates to an ongoing dispute or investigation, in which case it is retained until resolution plus 2 years.
• Technical & Device Logs: Retained for 12 months in active log systems, and may be archived for up to 5 years where relevant to fraud investigations.

Upon expiry of the applicable retention period, 92pk will securely delete or anonymise your personal data so that it can no longer be associated with your identity.

92pk uses cookies and similar browser-based tracking technologies on the platform. Cookies are small data files stored in your browser that help the platform function correctly, maintain your session, and collect anonymous analytics data.

Types of cookies used by 92pk:

• Strictly Necessary Cookies: Required for core platform functionality including maintaining your 92pk Login session, security tokens, and geolocation restriction enforcement. These cannot be disabled without preventing basic platform use.
• Performance & Analytics Cookies: Used to collect anonymous, aggregated data about how users navigate the platform — such as page load times, most-visited sections, and error rates. This data is used to improve the platform experience. No individual user is identified in this data.
• Functional Cookies: Store user preferences such as language, display settings, and recently viewed games to improve your session experience.

92pk does not use third-party advertising or cross-site tracking cookies. You can manage or delete cookies through your browser's privacy settings. Note that disabling strictly necessary cookies may impair your ability to use the 92pk platform, including the 92pk Login function.

Subject to applicable law and the limitations described below, you have the following rights in relation to the personal data 92pk holds about you:

• Right of Access: You may request a copy of the personal data 92pk holds about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. For registered mobile numbers and CNIC details, correction requires identity re-verification.
• Right to Erasure: You may request deletion of your personal data. Note that this right is subject to legal retention obligations — 92pk may be unable to delete data it is required to retain under its gaming licence or applicable anti-money laundering law. Erasure requests that would compromise an active regulatory investigation will be deferred until the investigation is concluded.
• Right to Restriction: In certain circumstances, you may request that 92pk restrict its processing of your data — for example, while a rectification request is being assessed.
• Right to Data Portability: Where technically feasible and legally appropriate, you may request a structured, machine-readable export of the data you have provided to 92pk.
• Right to Object: You may object to processing based on legitimate interests or for marketing purposes. Objections to marketing communications will be honoured immediately. Objections to processing based on legitimate interests will be assessed on a case-by-case basis.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing SMS), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, contact the 92pk support team via live chat or at the email address in the footer of this page. All requests are subject to identity verification before 92pk will disclose, correct, or delete any personal data.

92pk implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. Key measures include:

• SSL/TLS encryption on all data transmitted between your device and 92pk servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records
• Multi-factor authentication options available to all registered users
• Automated intrusion detection and session anomaly monitoring
• Regular penetration testing and vulnerability assessments by third-party security specialists
• Role-based access controls ensuring 92pk staff can only access the personal data necessary for their specific function
• Secure deletion protocols applied to data at the end of its retention period

While 92pk maintains rigorous security standards, no system is entirely immune to breaches. In the event of a data breach that poses a material risk to users, 92pk will notify affected users and the relevant regulatory authority within the timeframe required by applicable law.

The 92pk platform is strictly intended for users aged 21 years and above. 92pk does not knowingly collect personal data from individuals under the age of 21. Age verification is enforced at registration and at the point of first withdrawal through mandatory CNIC submission and date-of-birth confirmation.

If 92pk becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be securely deleted (except where retention is legally required to evidence the age violation), and the matter will be escalated to the compliance team.

If you are a parent or guardian and believe that a minor may have accessed or registered on the 92pk platform using false age information, please contact 92pk support immediately using the contact details in Section 15.

92pk may send you promotional communications about bonuses, new games, PSL betting markets, and platform features where you have opted in to receive such communications at the time of registration or through your Account Settings.

Marketing communications from 92pk are delivered via SMS to your registered Pakistani mobile number. 92pk does not send unsolicited marketing emails to third-party address lists and does not engage in cold outreach.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in the Account Settings section of the 92pk platform
• Contacting the 92pk support team via live chat and requesting removal from marketing lists
• Replying STOP to any marketing SMS received from 92pk

Opting out of marketing communications does not affect transactional messages — 92pk will continue to send account-related messages such as OTP codes, withdrawal confirmations, and security alerts regardless of your marketing preference.

92pk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, 92pk will notify registered users via an in-platform notice or SMS to the registered mobile number. The updated Policy will be published at 92pk.ws/privacy-policy with a revised "Last Updated" date at the top of the page.

Your continued use of the 92pk platform after the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the 92pk data protection team through any of the following channels:

• Live Chat: Available 24/7 from within the 92pk platform after signing in via 92pk Login
• Email: [email protected]

All data-related requests will be acknowledged within 5 business days and resolved within 30 days. For complex requests requiring regulatory coordination, 92pk will communicate any extended timeline to you promptly.

If you are unsatisfied with 92pk's handling of your data rights request, you may escalate the matter to the relevant gaming regulatory authority under whose licence 92pk operates.